SYNVALORITH Returns Policy

At SYNVALORITH, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive returns policy as outlined below.

Eligibility for Returns

• Returns must be initiated within 30 days of receipt.
• Products must be in their original, unused condition with all original packaging and tags attached.
• Receipt or proof of purchase must be provided.
• Items marked as "Final Sale" are not eligible for returns.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] with your order number and reason for return.
2. Our team will provide you with a Return Authorization Number and instructions on how to proceed with your return.
3. Pack the item securely in its original packaging and include the Return Authorization Number inside the package.
4. Send the package to the address provided by our Customer Service team.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment.

Exchanges

If you wish to exchange an item, please follow the return process to send back the original item, and then place a new order for the desired product. This ensures you receive the item as quickly as possible and that it is in stock.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details of the product. We will provide you with a solution to ensure your satisfaction.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For any additional questions or concerns, please do not hesitate to contact us at [email protected]. Your satisfaction is our priority at SYNVALORITH.